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Home insurance is a necessary expense for most homeowners in the UK. It provides financial protection in the event of damage to one’s property or belongings due to unforeseen circumstances such as fire, flood, or natural disasters. However, not all claims are approved by insurance companies, leaving homeowners to bear the burden of repair costs – this is called ‘repudiation’. If you have had your home insurance claim rejected, you are not alone.

There are many reasons why a home insurance claim may be denied, including inadequate coverage, failure to disclose important information, or disputes over the cause of damage. It can be frustrating and overwhelming to deal with the aftermath of an event that has caused damage to your home, only to have your claim denied. It is important to understand your rights and options if you find yourself in this situation.

In this blog, we will explore common reasons why home insurance claims are rejected and what steps you can take to appeal a rejected claim. We will also provide tips on how to ensure that your claim is approved in the first place, including reviewing your policy regularly and providing accurate and detailed information when making a claim. Whether you are a first-time homeowner or have been through the claims process before, this article will provide valuable information to help you navigate the world of home insurance.

Understanding Home Insurance

Home insurance is a type of insurance that provides coverage for your home and its contents. It is designed to protect you financially in case of damage or loss to your property, caused by events such as fire, theft, or natural disasters.

Home insurance policies come in different types, with different levels of coverage and premiums. It is important to choose the right coverage for your needs to ensure that you are adequately protected in case of an event that causes damage or loss to your property.

When you purchase a home insurance policy, you will pay a premium, which is the amount you pay for the insurance coverage. The premium will depend on several factors, such as the value of your property, the level of coverage you choose, and the risks associated with your location and other factors.

It is important to read your home insurance policy carefully and understand what is covered and what is not. Policies typically cover damage or loss to your property caused by events such as fire, theft, vandalism, and natural disasters. However, there may be exclusions and limitations to your coverage, so it is important to be aware of them.

In summary, it is important to choose the right coverage for your needs, read your policy carefully, and understand what is covered and what is not.

Reasons for Home Insurance Claim Rejection

Home insurance is an essential aspect of protecting your property and belongings from unforeseen risks. However, sometimes, your home insurance claim may be rejected, leaving you in a difficult situation. Here are some common reasons for home insurance claim rejection:

Non-Payment of Premiums

One of the most common reasons for home insurance claim rejection is non-payment of premiums. If you miss payments or fail to renew your policy, your insurance provider may deny your claim.


Failing to disclose relevant information can lead to a rejected home insurance claim. If you do not provide accurate and complete information about your property and belongings, your insurer may deny your claim.

Negligence and Maintenance

If your insurer determines that your claim arose due to negligence or poor maintenance, they may reject your claim. For instance, if you failed to maintain your roof, resulting in water damage to your property, your claim may be denied.

Insufficient Documentation

If you fail to provide sufficient documentation to support your claim, your insurer may reject it. Make sure you keep all receipts, estimates, and other relevant documents to support your claim.

Inaccurate Information

Providing inaccurate information can also lead to a rejected home insurance claim. Make sure you provide accurate information about your property and belongings to avoid any issues with your claim.

In conclusion, it is essential to ensure that you provide accurate and complete information to your insurer and maintain your property to avoid any issues with your home insurance claim.

Common Coverage Exclusions

When it comes to home insurance claims, it is important to be aware of the common coverage exclusions that may apply to your policy. These exclusions are circumstances or events that are not covered by your insurance policy, and may result in your claim being rejected.

One of the most common exclusions is for damage caused by wear and tear. If your home is damaged due to normal wear and tear or poor maintenance, your insurance policy may not cover the cost of repairs or replacement.

Mould is another common exclusion. Most insurance policies do not cover damage caused by mould, where the mould is not caused by an insured ‘event’ (such as a flood), as it is typically considered a result of poor maintenance or upkeep.

Theft is also a common exclusion. While most policies do cover theft, there may be limits on the amount of coverage provided, or specific exclusions for certain types of items, or where specific security measures are not met.

In summary, it is important to carefully review your insurance policy and be aware of the common coverage exclusions that may apply. By doing so, you can better understand what is and is not covered by your policy, and avoid any surprises when it comes time to make a claim.

Claim Process and Potential Pitfalls

Filing a home insurance claim can be a complex process, and there are many potential pitfalls that homeowners should be aware of. Here are some key considerations to keep in mind when filing a claim:

First Notification Of Loss

The process of filing a home insurance claim typically begins with contacting the insurance company to report the incident. Homeowners should be prepared to provide detailed information about the damage or loss, including when and how it occurred, as well as any relevant documentation such as pictures or videos.

Claims Process

Once the claim has been filed, the insurance company will typically assign an adjuster to investigate the claim and determine the amount of compensation that the homeowner is entitled to. It is important for policyholders to cooperate fully with the adjuster and provide any additional documentation or information that they request, within reason.

Potential Pitfalls

There are several potential pitfalls that homeowners should be aware of when filing a home insurance claim. These include:

  • Filing Deadline: Homeowners should be aware that there is typically a time limit for filing a home insurance claim. Failure to file within this time limit could result in the claim being rejected.
  • Time Sensitive: Homeowners should also be aware that the claims process can be time-sensitive. It is important to act quickly and provide any requested documentation or information as soon as possible.
  • Documentation: Homeowners should make sure to document the damage or loss thoroughly, including taking pictures or videos if possible. This documentation can be critical in supporting the claim and obtaining a fair settlement.
  • Communication: Effective communication with the insurance company and adjuster is key to a successful claim. Homeowners should be responsive and cooperative, and make sure to keep detailed records of all communication.
  • Insurance Adjusters: Homeowners should be aware that insurance adjusters are working on behalf of the insurance company, and may not always have the homeowner’s interests as their top priority. It is important to be vigilant and ensure that the adjuster is conducting a fair and thorough investigation, within reasonable limits of relevance.

Understanding Your Policy’s Limitations

When it comes to home insurance, it’s essential to understand the limitations of your policy to avoid any surprises or disappointments in the event of a claim. Here are some key terms and concepts that you should be aware of:


Every home insurance policy has limits on how much it will pay out for certain types of claims. For example, there may be a limit on how much your insurer will pay to replace stolen jewellery or electronics.

A common term used in policies is ‘Valuables’ – and a limit will be placed on how much can be claimed for these types of items. However, some policies only consider ‘Valuables’ to be jewellery and the like, while others include electronics and other items within this section. You will be able to find out what your insurer considers as ‘Valuables’ within the ‘Definitions’ section of your policy booklet.

It’s important to review your policy’s limits and make sure they are adequate for your needs.


Your excess is the amount you’ll pay out of pocket before your insurance coverage kicks in. For example, if you have a £500 deductible and have a claim for £1,000, you’ll be responsible for paying the first £500, and your insurer will cover the remaining £500.

Cash Settlement vs. Replacement

When it comes to settling your claim, you’ll sometimes have to choose between cash settlement and replacement. There is always debate and negotiation surrounding a cash settlement, but this is invariably subject to various reductions in value. Replacement of items is where the Insurance company’s supplier will provide you with new replacement items that are as close to ‘like-for-like’ as possible.

Covered Perils

Home insurance policies typically cover a range of perils, such as fire, theft, and water damage. However, not all policies cover every possible peril. It’s important to review your policy and make sure you understand what is and isn’t covered.


You can often add extra coverage to your home insurance policy, such as personal possessions cover, or cover for expensive jewellery or artwork. These add-ons can provide additional protection but will increase your premiums. In some cases, you may require a specialist policy if your property is of a high-net-worth nature.

Overall, understanding your home insurance policy’s limitations is essential to make sure you have the right coverage and avoid any surprises in the event of a claim.

How to Protect Your Property

As a property owner, protecting your property from damage is essential. One of the best ways to do this is by having home insurance. However, if your home insurance claim is rejected, it can be frustrating and stressful. Here are some tips to protect your property and ensure your home insurance claim is not rejected:

Conduct a Home Inventory

Creating a home inventory is important to determine the value of your possessions and to ensure you have the right amount of coverage. It also helps in case you need to make a claim. Make a list of your belongings, including their value, and take photos or videos of them. Keep this information in a safe place, such as a fireproof box or a cloud-based storage system.

Maintain Your Property

Regular maintenance of your property can prevent damage and reduce the likelihood of a claim being rejected. Check your property for any potential hazards, such as loose tiles, faulty wiring, or leaks. Repair any damages or issues promptly to prevent them from worsening.

Consider Construction Upgrades

If you live in an area prone to natural disasters, such as floods, consider upgrading your property with construction features that can withstand such events. For example, you may want to install reinforced doors and windows, or flood resistant barriers and door panels.

Understand Your Policy

It’s important to understand your home insurance policy and what it covers. Read the policy documents carefully and ask your insurance provider if you have any questions. Make sure you have the right amount of coverage for your property and possessions.

Document Damage and Repairs

If you need to make a claim, document any damage and repairs thoroughly. Take photos or videos of the damage and keep receipts and invoices for any repairs. This will help you make a successful claim and ensure that you are adequately settled. However, if you embark on any expenditure before your insurer authorises the cost, then there is no guarantee they will fully reimburse you.

By following these tips, you can protect your property and ensure that your home insurance claim is not rejected.

Dealing with Denied Claims

When a home insurance claim is refused (or repudiated), it can be a frustrating experience for the policyholder. However, it is important to understand that rejected claims are not uncommon and can be challenged. In this section, we will discuss the steps a policyholder can take when faced with a repudiated claim.

Firstly, it is essential to understand the reasons behind the repudiation. The policyholder should carefully review their insurance policy and the reasons provided by the insurance company for the denial. If the policyholder believes that the denial is unjustified, they can challenge the decision.

The policyholder can start by contacting their insurance broker to discuss the decision. The broker may be able to provide further information or help the policyholder understand the reasons for the decision. If the agent is unable to provide a satisfactory resolution, the policyholder may need to escalate the matter to the insurance company’s claims department, or loss adjuster.

If the policyholder still believes that the denial is unjustified after speaking with the claims department, they may wish to lodge a complaint.

Once the complaint is made, the insurer will have a few ‘informal’ days to try to resolve the matter. If they cannot do this within that time period, the complaint then becomes a formal one, and will be escalated to their complaints team.

The complaints team will then have two months to provide a formal response to the matter, which is usually a final response. At this point they should lay out the full details of your case, the complaint, their subsequent investigation into the complaint, and their final decision, in writing.

At this point, if you are still not satisfied with the response, the next stage is to report the complaint to the Financial Ombudsman Service. You can find out more here: https://www.financial-ombudsman.org.uk/consumers

Let us take a look at your claim to see if we can help. Report your claim to us today! #claimrite  we go the extra mile for you.

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